Course curriculum

  1. 01
    • 1.1 Introduction

    • 1.2 The Law & Accessibility

    • 1.3 Can you Answer These Questions?

    • 1.4 What is Disability Awareness & Accessibility?

    • 1.5 The Differences Between Impairment & Disability

    • 1.6 Types of Impairment

    • 1.7 Types of Disability

    • 1.8 Negative Myths & Stereotypes

    • 1.9 Unconscious Bias

    • 1.10 Disability Disclosure

    • 1.11 Removing Barriers

    • 1.12 Disability Awareness & Accessibility Overview

    • Disability Awareness & Accessibility Quiz

  2. 02
    • 2.1 Communication & Disability

    • 2.2 The Language Around Disability

    • 2.3 How Not to be Awkward

    • 2.4 What Not to Say

    • 2.5 Communication & Disability Overview

    • Communication & Disability Quiz

  3. 03
    • 3.1 How to Offer Assistance

    • 3.2 Understanding Mobility Devices

    • 3.3 Assistive Devices

    • 3.4 Transporting Passengers with Hearing Impairment

    • 3.5 Transporting Passengers with Vision Impairment

    • 3.6 Service Animals

    • 3.7 Providing Exceptional Service

    • 3.8 Emergency Procedures

    • Disability & Exceptional Service Quiz