Our Courses

  • What is the difference between online and classroom training?

    DRVR Hub courses are delivered in two ways – entirely on-demand, which means that you can learn at your own pace, or in-person at a scheduled training event. We've designed the online training so it's super easy for you to complete between driving jobs on your mobile phone or tablet. Classroom training is ideal for those who prefer a group training environment and support from the instructor. The content delivered in online and classroom training is the same.

  • I drive for multiple rideshare companies? Can I just do the training once?

    The certification you receive from DRVR Hub can be used for any rideshare company.

  • If I fail the course exams, do I have to pay again to re-take the test?

    No. Once you have paid for the course and are enrolled, you can take the exam as many times as you need to achieve 100% completion in the quizzes.

  • How long do I have to complete the training?

    Once you purchase and enrol into a course, you have 12 months to complete the training.

  • Can I preview a course?

    Our Learning Management Software requires each learner to have their individual login to complete their course so course previews are not available. If you are interested in Group Training opportunities or White-labelling Solutions and require a demo of the training – please contact us at info@drvrhub.com

  • What is your Risk-Free Guarantee?

    If you commence a course and are not happy with quality or content, you should do the following steps and we will refund your enrolment fees. STEP 1: Cease participation (with under 50% completion) STEP 2: Contact us within 24 hours of commencing the course. No returns on any enrolments paid for with a payment plan.

  • Do I have to complete the training in one sitting?

    Our online courses are designed to be completed over time, or in a single sitting. Our system will keep track of where you got up to each time you log out, so your progress is constantly recorded. If you need to log-out for a while when you return you will be able to pick things up where you left off.

Student Support

  • How do I login?

    After you have enrolled in a course, or bundle of courses, you will receive a confirmation email with all the important login details. If you don't receive this within a reasonable timeframe (within 1 hour or enrolling), check your junk/spam folder in case the email has bypassed your inbox. You can login via our website in the top right-hand corner.

  • Why can't I log into my DRVR Hub course?

    As a first step, confirm that you have an account on our site and that your email address is spelled correctly. When students cannot access a course or their account we often find it is because they are using the wrong or misspelled email address.

  • How can I reset my password?

    Students can reset their password by going to the DRVR Hub site, clicking Sign in and then selecting "Forgot my password". You will then be issued a password reset email. Only click this once and allow up to 5-10 minutes for the email to land in your inbox. Check your spam/junk folders in case you miss it.

  • I've tried to reset my password but it's not working.

    If you've attempted to reset your password, you may see a message upon activating your reset password link error – "reset token failed". You may be seeing this message for a couple of reasons. The reset password token is valid for 6 hours, so if you click to trigger the email and then wait more than 6 hours they will get an error saying the token is expired. This error can also happen if they hit the reset password button more than once. If you trigger the reset email more than once it will make only the most recent email token valid, it will invalidate any old email tokens. If you've reset your password several times, you are seeing this error because you have not clicked on the most recent password reset link. If you are resetting your password, click the reset button once and wait for 5 - 10 minutes to receive the email. Reset it within the 6 hour window from the time of reset. If you are still having difficulties, please contact us.

  • What is the "Licence Number" you ask for at enrolment sign-up?

    Your Drivers Licence number is required for compliance on some of our courses. This number will only appear on your Certificate of Completion if it's provided upon enrolment. Your name on the Certificate is not enough to prove compliance. Please provide us with your correct Drivers Licence Number when you enrol so it is linked with your DRVR Hub account.

  • I've enrolled in a bundled course. I've finished the first course. How do I get back to view the other course?

    So you've finished one of the courses in a course bundle, and not sure what to do next? At any time during the course, you can click on the "Go To Dashboard" button in the top left-hand corner, or click on the menu icon. Here you will find all the courses you are enrolled in.

  • I'm having trouble playing the videos and audio in your course.

    Often, this issue is caused by a browser problem on the student's computer. We recommend that all internet browsers be up to date before viewing our online training. If you're not sure what browser you're using you can check out here: https://www.whatsmybrowser.org/ Here are some basic browser troubleshooting steps that are a great starting point if you are having issues playing video/audio. (1) Clear cache and restart the browser. Also check if you’re using the newest version of the browser. (2) Try a different browser – we like Google Chrome. (3) Try an Incognito / Private Window – this will rule out an issue with browser extensions. (4) Restart the device – it's a cliche but it works! If possible, try a different device or a different internet connection. School and/or corporate firewalls occasionally block our video provider.

  • I didn't get my Certificate of Completion.

    When you complete a course, a pop-up will appear with a link to your Certificate. Access to your certificate is also available through your Account on our online portal. Click on your profile and click on "Certificates" to view the certificates for all your enrolled courses. You must achieve 100% on all course tests to achieve a certificate of completion.