DRVR Hub

After you have enrolled in a course, or bundle of courses, you will receive a confirmation email with all the important login details. If you don't receive this within a reasonable timeframe (within 1 hour or enrolling), check your junk/spam folder in case the email has bypassed your inbox. You can login via our website in the top right-hand corner.

As a first step, confirm that you have an account on our site and that your email address is spelled correctly. When students cannot access a course or their account we often find it is because they are using the wrong or misspelled email address.

Students can reset their password by going to the DRVR Hub site, clicking Sign in and then selecting "Forgot my password". You will then be issued a password reset email. Only click this once and allow up to 5-10 minutes for the email to land in your inbox. Check your spam/junk folders in case you miss it.

If you've attempted to reset your password, you may see a message upon activating your reset password link error – "reset token failed". You may be seeing this message for a couple of reasons. The reset password token is valid for 6 hours, so if you click to trigger the email and then wait more than 6 hours they will get an error saying the token is expired. This error can also happen if they hit the reset password button more than once. If you trigger the reset email more than once it will make only the most recent email token valid, it will invalidate any old email tokens. If you've reset your password several times, you are seeing this error because you have not clicked on the most recent password reset link. If you are resetting your password, click the reset button once and wait for 5 - 10 minutes to receive the email. Reset it within the 6 hour window from the time of reset. If you are still having difficulties, please contact us.

Your Drivers Licence number is required for compliance on some of our courses. This number will only appear on your Certificate of Completion if it's provided upon enrolment. Your name on the Certificate is not enough to prove compliance. Please provide us with your correct Drivers Licence Number when you enrol so it is linked with your DRVR Hub account.

So you've finished one of the courses in a course bundle, and not sure what to do next? At any time during the course, you can click on the "Go To Dashboard" button in the top left-hand corner, or click on the menu icon. Here you will find all the courses you are enrolled in.

Often, this issue is caused by a browser problem on the student's computer. We recommend that all internet browsers be up to date before viewing our online training. If you're not sure what browser you're using you can check out here: https://www.whatsmybrowser.org/ Here are some basic browser troubleshooting steps that are a great starting point if you are having issues playing video/audio. (1) Clear cache and restart the browser. Also check if you’re using the newest version of the browser. (2) Try a different browser – we like Google Chrome. (3) Try an Incognito / Private Window – this will rule out an issue with browser extensions. (4) Restart the device – it's a cliche but it works! If possible, try a different device or a different internet connection. School and/or corporate firewalls occasionally block our video provider.

When you complete a course, a pop-up will appear with a link to your Certificate. Access to your certificate is also available through your Account on our online portal. Click on your profile and click on "Certificates" to view the certificates for all your enrolled courses. You must achieve 100% on all course tests to achieve a certificate of completion.